CUSTOMER SERVICE / FAQ

GENERAL INFORMATION

Our customer service web store assistance is available 9am - 5pm Monday - Friday eastern standard time. We are not available on weekends or holidays.

We are available 24 hours a day, 7 days a week via the internet. Please use our contact form and we will respond as soon as possible. We look forward to hearing from you.

We accept all major credit cards, cashier's checks, paypal, personal checks (please note personal checks take 10 days to clear) and money orders. Sorry...no cod's

Sales tax, 7% Florida residents only.

CONTACTING US

If you would like to speak to a representative of Starwear.us there are several ways to contact us. Often the quickest way to contact us is our ONLINE FORM

You may alternatively choose one of the following:

Email:

General inquires: 1-772-299-1392

Orders: 1-800-347-9805

Fax: 1-772-299-1381

Snail mail:
Mary*Angel, Inc / Starwear.us 6700 37th Street Vero Beach, Fl. 32966

FREQUENTLY ASKED QUESTIONS

Do you have a catalog?
We are working on one and hope to have it ready for shipping soon.

How do I return an item?
You may return a item for a full refund if the original tags are still attached and it is in the same condition as when it was sent out. Item must be returned within 15 days. Please see returns and exchanges.

Do you have a retail store?
No not at this time,

Do you do custom orders?
Yes, we do custom orders! Call 800-347-9805 for more information.

How can I place an order?
We have several ways you can place an order.
Phone, 1-800-347-9805
Fax, 1-772-299-1381
Shop On-line
Mail: Starwear.US/Mary*Angel, Inc. 6700 37th Street,
Vero Beach Florida 32966 USA

SHIPPING INFORMATION

Items are shipped out as quickly as possible after receiving approval from your credit card transaction. Orders placed on weekends will be shipped out on Monday or Tuesday.

100% satisfaction guaranteed

Order on-line, or by phone, toll free @ 1-800-347-9805

Order changes

If you would like to make a change to an order that has been submitted through the store site, please call customer service for assistance at: 1-800-347-9805.
If your order has already been shipped and you would like to order more items, please place a new order on-line or by phone.
If you would like to cancel or exchange an item ordered please follow our return or exchange policy.

100% SATISFACTION GUARANTEED!!!

We will be more than happy to accept any item for return within 30 days of purchase, if you are not completely 100% satisfied with your merchandise. (Please note: One of a kinds and sale items are not returnable)

All labels, tags and hygienic liner must be intact and items must be in it's original packaging.
No item will be accepted if item is missing the hygienic liner and the tags, as it is considered to be used. If items show use the refund policy becomes void and no refund will be issued.

EXCHANGE / RETURN POLICY

We have carefully packaged and inspected your order.

We hope you are thoroughly pleased with your purchase, but if for any reason you are not 100% satisfied, you may exchange it or return it for a full refund.

Item must be returned within 30 days in new and unused condition with all tags still attached. We will be happy to replace your item with another if in stock or issue you a full refund. When returning an item, please include a note stating you needs, along with the item exchanged or returned and send it to:

Starwear.us/Mary*Angel, Inc
6700 37th Street,
Vero Beach, Florida, 32966 USA

Please send it via: UPS or insured US Postal Service to insure proper handling.

You will be refunded within 7-10 business days after receipt of returned item.

All sale items and One of a kind items are final sales.

Exchanges and returns will not be accepted for these items.

If you have any questions, please call us at 1-800-347-9805

or

email us at:

PRIVACY STATEMENT

Starwear.us recognizes the importance of protecting the privacy of all your personal information, and we respect your right to retain it.

The information that we collect will never be revealed to a third party.

In the event that we request personal information like age, sex, marital status, etc it is for the soul purpose of gathering data as to reveal more about our customers to provide better service and supply our customers with the products and services that will best suit their needs.

When purchasing from us we require, your personal contact information, shipping and billing information in order to complete a transaction.

We strive to make on-line shopping at Stawear.us a safe and secure experience.

We ensure security on all our credit card transactions.