Thank you for visiting the Customer Service section of the Starwear.US Web Site.
We require purchase orders for all Starwear.us transactions. If your custom order is placed by noon EST, Starwear.us will produce, complete and ship your order within 15 - 20 business days.
A $25 3-5 business day rush processing fee is available for selection for each product. This will place your order in front of all other orders.
Making Changes or Canceling Your Order
If you need to make changes to cancel an order in the US, please call Customer Service at 1 772-321-4246, Between the hours of 9am -4pm EST. Please note that your order begins processing immediately after your funds have cleared. It is possible to change something such as fabric or sizing as long as the order has NOT already been started, just shoot us an email or call.
We take orders online, or by phone.
We do not do refunds but are more than happy to do exchanges.
All sale items and One of a kind items are final sales. Exchanges will not be accepted for these items.
Item must be returned within 30 days in new and unused/not worn condition with all tags still attached. We will be happy to replace your item with the corrected size or exchange for another style you may prefer better within the same price range. When returning an item, please include a note stating your needs, along with the item to be exchanged. DETAILS PLEASE
Please send it via: UPS or insured US Postal Service to insure proper handling.
We try our best to fill all orders. Sometimes we underestimate demand and may not have items, or fabric in stock. We'll let you know if an item is no longer available or will be delayed. We also reserve the right to limit quantities based on merchandise availability.